Palestinian Human Rights Group Seeks Investigation Into Violence From Illegal Yitzhar Settlement


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The Palestinian human rights group Al Haq has written to the United Nations (UN) Special Procedures urgently seeking an investigation into Israeli settler violence emanating from the illegal Yitzhar settlement against Palestinians in the occupied West Bank, the Wafa News Agency reported last Wednesday. The rights group presented the UN with evidence of 10 such attacks from Israeli settlers, detailing the deaths, injuries and damage to property suffered by the Palestinians over the years.

In its appeal, the human rights group urged the UN Special Procedures, including the Special Rapporteur, to apply pressure on Israel to “guarantee the protection of the Palestinian civilian population in the OPT [Occupied Palestinian Territories] by taking all necessary measures to ensure effective law enforcement against Israeli settler perpetrators and investigation into incidents of settler violence” and to “afford all victims of settler violence access to justice and effective remedies, including by ensuring the investigation of incidents, the prosecution of potential perpetrators, and reparations for its wrongful inaction.” It also urged the UN to demand that Israel stop all of its illegal construction and expansion of settlements in the occupied Palestinian Territories for which Israel continues to confiscate Palestinian-owned land, displacing hundreds of people in the process.

Al Haq reported that these attacks include beatings, throwing stones, shooting at villagers with live ammunition, torching agricultural lands, trees and cars, confiscating and pillaging natural resources, including land and water, attacking and suppressing peaceful assemblies, denying access to property and to sources of livelihood, and spray-painting hate speech on cars, walls, and other Palestinian properties.

According to Al Haq, the settler attacks on the Palestinians are done under the full protection of the Israeli military and security forces, which reportedly not only turn a blind eye to the brutal and violent settler attacks on Palestinians, but at times also actively take part in the violence, or blame and take action against the Palestinians in the aftermath of an attack. In cases where Palestinians try to defend themselves and their property, Israeli security forces violently attack and suppress them.

The human rights group also demanded that Israel be subject to an international investigation for committing the human rights violations and war crimes against the Palestinian people, and urged the International Criminal Court to begin a full, thorough, and comprehensive investigation into the situation in the State of Palestine.


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    Table of Contents
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    This includes Omnichannel Customer Support, Technical & IT Support,
    Content Moderation, CX Consulting Services, Back Office Support, Data Labeling, Digital Marketing
    Solutions, and Cyber Security. The company provides only dedicated agents,
    in-house training, and equipment to help its clients boost their productivity from
    day one. Now it’s one of the top customer service companies in the
    US and European markets with numerous awards and positive reviews from
    satisfied clients on Clutch and other reputable platforms.

    Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.

    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.

    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills and it pays off handsomely,
    especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support
    outsourced to Helpware.
    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to the top and was one of
    the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.

    Sykes is one of the top 10 service companies and leading service providers of
    demand generation and customer engagement services, with clients included in the top 2000 companies worldwide.
    At the core of Sykes’ business are its staple services: outsourcing,
    customer experience, service to sales, digital transformation, and brand
    extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines,
    including HIPAA compliance and Payment Card Industry (PCI) data
    security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience
    by applying a personal touch to customer care.
    The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world.
    In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.

    Pros:
    Ascensos is more nearshore than an offshore support center, so location and time
    zone differences aren’t as pronounced as operations in Asia and South America.

    Companies that outsource customer service to Ascensos value
    the fact that it supports diversity and inclusivity among staff while focusing
    on promoting happiness as a key asset among its
    workforce.
    Although there aren’t any published pricing rates, instead,
    Ascensos will individually respond to requests for quotes, the
    prices of this outsourcing customer service
    company are more than affordable.
    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies,
    and front-office customer support. It also offers back-office services such as finance and accounting, collections, and technical support.

    Pros:
    Teleperformance is a truly global service provider. It operates
    in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good customer service companies.
    You won’t find it difficult to get support in the
    language and location you require.
    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies
    that offer customer care and customer experience (CX) solutions to some of
    today’s major global brands. In addition, the company offers
    contact center and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.

    VXI employs more than 35,000 workers in 43 countries
    throughout North America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve major
    CX and employee experience (EX) pain points and take their customer service systems
    to the next level. Like any modern BPO, VXI employs omnichannel
    support services to enhance communication coverage
    for clients. Also, VXI provides additional analytics and insights generation services
    so clients can learn as they go.
    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer
    support outsourcing solutions within the client’s time zone.
    In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.

    Pros:
    Less dependence on automation and more on human interaction make for a
    better customer experience.
    Having employees in every time zone solves the common offshore problem
    of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer
    flexible packages.
    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
    The company employs native English contact center agents with experience in multiple industries.
    Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.
    With more than 15 years of experience, Skycom also employs
    over 2,000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing
    with time zone and distance differences.
    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance,
    retail, and telecommunications.
    8. Integra

    Integra’s differentiator is its focus on training its
    workforce in customer psychology. This means company-provided support agents are more sensitive
    in detecting changes in the customer’s voice or tone.
    As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs more than 1,400 workers
    stationed across four countries. It handles customer service duties over the phone,
    email, live chat, or social media.
    Pros:
    Integra offers some of the most cost-effective solutions
    in the industry.
    Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.

    9. Telus

    Telus International is one of the world’s leading digital CX innovators.

    In particular, it designs and produces next-generation digital solutions for brands all over the world.

    This is one of the Canadian top IT outsourcing companies that provide IT services
    and multilingual customer service to industries such as technology, media, communications, eCommerce,
    financial technology, travel, hospitality, automotive, healthcare, and games.

    Pros:
    Telus International is a premium multilingual
    contact center. It is one of those IT support
    outsourcing companies that offer top-tier customer support
    services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative
    called “Telus Days of Giving.” In particular, the company taps 225,
    000 volunteers from its offices to complete various service projects across
    its many host countries.
    10. Arise

    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing
    services across the USA. It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.

    Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed customer service experiences.
    In addition, the Arise Platform helps companies lower expenses.

    As a result, Arise clients report an average 25% reduction in contact center service
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    Pros:
    Arise deploys a tiered security approach in its communications with clients.
    This ensures they preserve the confidentiality of documents or files sent over.
    It also means Arise conforms to widely accepted data privacy regulations such as HIPAA,
    CCPA, and others.
    Arise also focuses its employment on local talent, hiring residents
    of the U.S., UK, and Canada. This means stable employment
    for the company and an easier method of hiring or replacing staff members.

    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support
    outsourcing needs? Perform the necessary research before
    settling on your choice. For instance, some customer service outsource companies
    on our list might command a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific requirements
    and areas for improvement. Do you need a customer
    support team focused on CX? Or, do you prefer having sales psychology-trained outbound
    callers who can close deals? Finally, does the
    appeal of higher-cost nearshoring resonate better than offshore talents a
    few time zones away?
    No one-size-fits-all solution exists when it comes to customer support outsourcing.

    However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various
    stages, try the best companies for customer service.
    These largest outsourcing companies not only supply the
    best talent, but also the best equipment and training
    to prepare them.

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